About
Highly motivated Customer Service Representative with a proven ability to deliver exceptional client support, resolve complex issues efficiently, and drive positive customer experiences. Eager to leverage strong communication, problem-solving, and active listening skills to contribute to a dynamic organization that values dedication and professional growth. Possesses a solid foundation in customer engagement, sales, and operational support across diverse industries.
Work
Las Piñas City, Almanza Uno, Philippines
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Summary
Executed direct sales strategies through cold calling, successfully selling and reselling products to achieve sales targets and expand customer base.
Highlights
Conducted high-volume cold calling, reaching an average of 400-1300 potential customers daily to introduce and promote products.
Successfully closed sales and secured repeat business through effective product presentation and persuasive communication, contributing to overall sales growth.
Developed strong product knowledge to effectively articulate value propositions and overcome customer objections during sales calls.
Las Piñas City, Almanza Uno, Philippines
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Summary
Provided essential customer support by delivering comprehensive information, addressing inquiries, and effectively resolving complaints for diverse client needs.
Highlights
Provided timely and accurate information to customers, addressing a high volume of inquiries daily and enhancing customer understanding of services.
Managed and resolved customer complaints with a focus on first-call resolution, significantly improving customer satisfaction scores.
Utilized strong communication skills to build rapport with customers, ensuring a positive and supportive experience.
Las Piñas City, Almanza Uno, Philippines
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Summary
Served as a primary customer liaison, providing comprehensive product information and resolving complex inquiries to ensure high levels of client satisfaction.
Highlights
Resolved an average of 30-40 customer inquiries daily, effectively acting as a liaison between clients and internal teams to provide accurate product/service information.
Managed and de-escalated challenging customer situations, achieving efficient and accurate resolution of emerging problems.
Maintained detailed records of customer interactions and resolutions, contributing to improved service processes and knowledge base.
Las Piñas City, Almanza Uno, Philippines
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Summary
Provided exceptional customer service and operational support to cinema patrons, ensuring a positive and seamless movie-going experience.
Highlights
Delivered courteous and efficient customer service, guiding an average of 100+ patrons daily to appropriate cinema halls and assigned seating.
Maintained a clean and organized cinema environment, contributing to enhanced customer satisfaction and operational flow.
Assisted with crowd management during peak hours, ensuring smooth entry and exit for large groups of customers.
Skills
Customer Service & Support
Active Listening, Communication Skills, Problem-Solving, Customer Relationship Management, Issue Resolution, Client Engagement, Complaint Handling.
Sales & Business Development
Cold Calling, Product Sales, Reselling, Customer Acquisition, Sales Targets.
Operational Efficiency
Time Management, Process Improvement, Data Entry, Record Keeping.
Technical Proficiency
Computer Skills, Microsoft Office Suite.